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We have collected various inquiries over time and provide some useful tips to get you on your way. If you would like to learn more or make a suggestion, please use our Live Chat or contact us form.

Please send us your address data (Business form) and your company registration to: contact@guardianautomotiveglass.com.

Please send us your address data (Business form) and your company registration to: contact@guardianautomotiveglass.com.

If you have forgotten your password or your access data for Guardian Automotive eShop does not work, you can request a new password here.

The eShop has two different ways to find a product. From within a category (windscreen, backlight etc.) you can filter the available products by for example car brand, model and year. You can modify the filter by combining several criteria and you can remove an applied filter by clicking the cross next to it.

Furthermore, users are offered a more direct search tool. You can use the search box at the very top of the website to go straight to parts with a Eurocode, OE number, Guardian Automotive Number or description. Use the search bar by typing the product you would like to find. The search will look for results, if you enter at least 5 characters. Up to 6 results will be shown in a popup window, if multiple items match your search criteria. The link ‘show all search results’ will take you to a list with all results, allowing you to filter further if necessary.

If you have further doubts , do not hesitate to use the Live Chat or contact us via e-mail or telephone.

Some Guardian Automotive windscreens require specific accessories. You are informed about their requirement in the product card. This icon e.g. indicates you need to order additional moulding:

To include it into your order, please select the icon on the right. The icon on the left always indicates the item is not included in the order, yet. In case a moulding for the lower part is required, it is also displayed. Required gel sensor pads and clips are indicated by icons, too. If a windscreen does not need any accessory, no icon is displayed.

Apart from the icons in the product card, you can find accessories either via the search bar or the product filter.

Guardian Automotive mainly produces glass for passenger cars, but we also serve other vehicles. Thus, glass for vans and trucks is directly in second place. Due to safety regulations of the European Union, these products are now almost as complex as for passenger cars. Thus, we have windscreens with sensors, camera brackets, defrosting capabilities etc. for these vehicles in our programme.
Furthermore, you can buy plates from Guardian Automotive for machines, tractors etc. that you can cut to the exact measurements for your requirements. These plates come with a certificate as well as a stamp from Guardian Automotive.

Customers from all over Europe trust our service and the quality of our windscreens. Depending on availability and location, we can deliver within a few days to all European countries. Customer shipments within Germany, Netherlands, Austria, Belgium and Luxemburg can be serviced within 24 hours.

If the order was placed with Guardian Automotive by 5:00 p.m., overnight delivery will be made by 8:00 a.m. on the day following the purchase date.

Guardian Automotive in Karlsruhe, Germany,  is  available from Monday to Friday, from 07.30h to 17.00h.
Guardian Automotive in Llodio, Spain, is  available from Monday to Friday, from 08.00h to 17.00h.

We will dispatch your purchase order on the following working day.

You can pay for goods ordered from Guardian Automotive either by bank transfer or by SEPA direct debit mandate. For new customers, payment by bank transfer is set by default. You will receive the invoice with all the necessary details as a PDF file by e-mail on the day following the order. To change over to SEPA Direct Debit, download this SEPA Direct Debit form and send it filled out to automotive.finance@guardianautomotiveglass.com. (Please note, the mandate reference is your customer no.).

For payments by bank transfer: 8 days with 2% discount or 30 days net.
For SEPA payments: 8 days with 2% discount.
Please note that for new customers an advance payment is required for the first three deliveries.

All your orders and documents from Guardian Automotive can be found in your account.

You can have your contact details changed at Guardian Automotive by calling our Customer Service. No changes are possible in the eShop.

You can enter delivery addresses in your customer account. Under the tab "Delivery addresses" you can enter your (additional) delivery address and save it with the corresponding button. This address appears under the previously existing address list and is immediately active, so it can be selected directly with your next purchase.

If a delivery address is no longer valid, please contact our Customer Service in order to deactivate it.

Please submit any transport damage or missing parts informally by e-mail (including the article and delivery note number of the relevant delivery and stating the reason for the complaint) on the delivery date before 10:00 a.m. to claims@guardianautomotiveglass.com. We will then send you the return documents for the return shipment.

Please note that in case of complaints related to transport damages, as well as to the quality or title defects, the respective provisions of our General Terms and Conditions as well as § 377 of the German Commercial Code [Handelsgesetzbuch, “HGB”] as to the inspection and complaints apply.

Please send us the return application within 30 days of delivery informally via email (including article and delivery note number) to claims@guardianautomotiveglass.com. We will then send you the return documents.

Usually cancellations are possible up to the time of loading on the truck. For this purpose, please contact our customer service.

Yes, please package the returns with edge protection and film.

 Headquarter  Distribution
 Autoglas Opco BM, S.L.  Guardian Autoglas GmbH 
 José Matía No. 36  Am Heegwald 19 
 ES - 01400 Llodio, Spain  D-76227 Karlsruhe, Germany
 T +34 94 6719569  T +49 721 94007-0 
 F +34 94 6719507  contact@guardianautomotiveglass.com


Request a meeting with a Guardian Automotive representative in your country here.

 

Did you know about this?

The upper dots (1 to 12) refer to the month of production of the windscreen: 1 point would mean December, 2 points November... and 12 points January. 
The lower dots (1 to 10) refer to the year of the production: 10 points in this case mean 2020. (1 point would mean 2011.)
In this case, each line shows the maximum number of points (12 and 10) - hence, the windscreen was produced in January 2020.

Windscreen Logo