Frequently Asked Questions

We have collected various inquiries over time and provide some useful tips to get you on your way. If you have any further difficulties or want to make a suggestion, please use our Live Chat or contact us form.

I would like to become a customer. What should I do?

Please send us your address data (Business form) and your company registration by fax: +497219400728 or by mail: contact@guardianautomotiveglass.com.

I would like to get access data for the Guardian Autoglas webshop. What should I do?

Please send us your address data (Business form) and your company registration by fax: +497219400728 or by mail: contact@guardianautomotiveglass.com.

When will I receive my delivery, if I order on bank holiday, weekend or outside Guardian Autoglas GmbH business hours?

We will dispatch your purchase order on the following working day.

What are the business hours?

Monday - Friday 07:30 am to 18:15 pm

How do I find a specific product?

The eShop has two different ways to find a product. From within a category (windscreen, backlight etc.) you can filter the available products by for example car brand, model and year. You can modify the filter by combining several criteria and you can remove an applied filter by clicking the cross next to it.

Registered users are offered a more direct search tool. When logged in, you can use the search box at the very top of the website to go straight to parts with a specific Eurocode or Guardian number. Use the dropdown box to select the type of code you want to search on. The search will look for results if you enter at least 5 characters. Up to 6 results will be shown in a popup window if multiple items match your search criteria. The link ‘show all search results’ will take you to a list with all results, allowing you to filter further if necessary.

The full text option will look for your search text in multiple fields, so this is often a last resort to find the product you need. However, we are happy to help you further. So don’t hesitate to use the Live Chat or contact us through other channels. 

I have a complaint. What should I do?

Please send us the complaint informal by fax +49 721 9400728 or by email to claims@guardianautomotiveglass.com (article and delivery note number) and indicate the complaint reason. We will then send you the documents for return.

Please note that in case of complaints related to transport damages, as well as to the quality or title defects, the respective provisions of our General Terms and Conditions as well as § 377 of the German Commercial Code [Handelsgesetzbuch, “HGB”] as to the inspection and complaints apply.

I would like to return products. What should I do?

Please send us the return application informal by fax +49 721 9400728 or by email to claims@guardianautomotiveglass.com (article and delivery note number). We will then send you the return documents.

I would like to cancel my order. How and until when can I cancel?

Usually cancellations are possible up to the time of loading on the truck. For this purpose, please contact our customer service.

The returns are unpacked. What should I do?

Please package the returns with edge protection and film.

How can I contact Guardian Autoglas GmbH?

Guardian Autoglas GmbH
Am Heegwald 19
D-76227 Karlsruhe, Deutschland
T +49 721 940070
F +49 721 9400728
contact@guardianautomotiveglass.com

Do you have a manual which explains the ordering procedures of this site?

A user guide is available as a PDF document.